A custom voice assistant can be differentiated from other voice AI offerings by looking at two key elements: data ownership and control over the customer relationship. Unlike intermediated voice experiences, custom voice assistants belong to the brand they represent and are resident on a wholly-owned mobile app, voice-enabled product, or customer service center. Custom voice assistants often have custom wake words and customized TTS voices that differentiate them from the sound of other voice assistants on the market.
SoundHound Support Center