If you have a problem with your order, our support team is here to help. You can report an issue directly through your in-car voice assistant. We will investigate and get back to you.
​

Missing or incorrect item

You can report this directly through your food ordering application voice assistant, or submit a request via Help Center with a description of the issue and, if possible, a photo. Our team will review and resolve your case. [Report An Issue]
​

My food quality was not acceptable

You can report this directly through your in-car voice assistant, or submit a request via Help Center with details and optionally a photo. Our team will review and respond.
​

My order was not ready at pickup

Please allow a 5–15 minute buffer as restaurant prep times may vary or unpredictable delays may occur. If your order is still not ready or cannot be located, you can report this through your voice assistant or contact support directly via Help Center.
​

I never received my order

You can report this through your in-car voice assistant, or submit a request via Help Center with all relevant details. Our team will review and respond.
​

My order was extremely late

You can report this through your in-car voice assistant, or submit a request via Help Center and our support team will review it.
​

The restaurant was closed when I arrived

You can report this through your in-car voice assistant, or contact support directly via Help Center for assistance.
​

The voice assistant placed the wrong order

If the voice assistant misunderstood your request and placed an order that doesn't match what you asked for, report it through your in-car voice assistant or contact support directly via Help Center . Our team will review the order and process a refund.
​

I was directed to the wrong restaurant

If the directions or pickup location took you to the wrong place, report it through your in-car voice assistant or contact support directly via Help Center . Our team will review and respond.
​

My issue is not listed here

You can describe your issue to your in-car voice assistant and it will route your request via Help Center to our support team. Alternatively, contact us directly and we will do our best to help.