What happens after I place an order?
Once you confirm payment for your order, you will receive a confirmation from the voice assistant with pickup details as well as an email confirmation receipt. The restaurant receives your order and will start preparing it to be ready at the estimated time.
Can I cancel my order?
Cancellation is only possible before your payment is processed — once payment goes through, the restaurant starts preparing your order and it can no longer be cancelled. If something is wrong with your order, say "Help" in the food ordering app and our team will look at the options with you.
Can I change my order?
Confirmed orders can't be modified — you can only adjust an order before confirming it. If the order you received is wrong, say "Help" in the food ordering app and our team will look at the options with you.
Can I change my pickup time after placing an order?
The estimated pickup time can't be changed after ordering. Don't worry if you're running late — the restaurant will keep your order for you. Food is at its best collected close to the estimated time, though.
Can I schedule an order for later?
Yes — just tell the assistant your preferred pickup time when ordering. If you don't mention a time, the order is placed for the soonest possible pickup.
Can a restaurant cancel my order?
No — orders are processed automatically and can't be cancelled by the restaurant. If your order isn't ready when you arrive, or the restaurant can't find it, the staff can usually sort it out on the spot.