How do I pick up my order?
The voice assistant gives you the pickup details when you order — the restaurant location and the estimated pickup time. Your receipt email includes the pickup instructions too. At the restaurant, collect your order at the pickup counter, and please check it before leaving.
What do I tell the restaurant when I arrive?
Usually nothing — your order should be waiting at the pickup counter, ready to go. Please check it before you leave, and if anything is missing or wrong, ask the staff — they can often fix it on the spot.
How do I track my order?
Once you receive your order confirmation with the estimated pickup time, the restaurant is preparing your order for that time. Live order tracking isn't available yet. To check on an order, say "Help" in the food ordering app and the voice assistant will pull up your order details.
When will my order be ready?
The estimated pickup time is voiced by the assistant and displayed after order confirmation, in your Order Details and your order receipt.
Where can I find my order history?
All past and upcoming orders are in the Order History section of the app. You can also just ask by voice — for example, "Show my last order."
How do I contact the restaurant?
The restaurant's phone number is available in your Order Details or Order History.
What if the restaurant cannot find my order?
The restaurant can look up your order by your name, phone number, or order details. If they still can't find it, say "Help" in the food ordering app, or email our support team.