For any payment, refund, or billing issue, say "Help" in the food ordering app and the voice assistant will take your request, or email our support team at support-voiceorder@soundhound.com.
Why was my payment declined?
Payments are usually declined by your bank or card issuer — for example, for security checks, incorrect card details, or insufficient funds. Please check your card details and balance, or try another payment method. If the problem continues, say "Help" in the food ordering app, or contact our support team.
I was charged twice for an order
What looks like a double charge is often a pending authorization that your bank releases on its own within a few days — so please check your statement again first. If both charges have settled, say "Help" in the food ordering app, or contact our support team, and we'll review and resolve it as quickly as possible.
Can I get a refund?
Partial and full refunds are possible. If items were missing or incorrect, or you didn't receive your order, request a refund by saying "Help" in the food ordering app, or by emailing our support team. Each request is reviewed individually — please report issues within 72 hours of your order
How long does a refund take?
If a refund is issued after review, it goes back to your original payment method and typically appears within 5–10 business days, depending on your bank.