For any payment, refund, or billing issue, you can contact our support team at support-voiceorder@soundhound.com, or report it through your in-car voice assistant.

Why was my payment declined?
A payment is typically declined because your bank or card issuer has blocked the transaction for security or account reasons. Please ensure your card has sufficient funds and that the details are correct. If the issue persists, contact our support team.

I was charged twice for an order
Please contact our support team. You can also submit this issue through your in-car voice assistant. We will review and resolve it as quickly as possible.

Can I get a refund?
Yes, partial or full refunds are possible. If items are missing, incorrect, or your order was not received, you can request a refund through your in-car voice assistant or by submitting a request to our support team. Our support team will process it.

How long does a refund take?
Refunds are issued to your original payment method and may take 5–10 business days to appear, depending on your bank.