For any privacy, data, or deletion request, say "Help" in the food ordering app, or contact our support team at support-voiceorder@soundhound.com.
How is my personal data used?
Your personal data is used only to process orders and provide support. It is handled securely in accordance with our privacy policy.
What data do you store and for how long?
We store your order history, and a reference to your payment method (your full card details are not stored — they are handled by our payment provider). Dialog recordings are retained for 90 days for quality and safety review. Support conversations are retained for 24 months.
What rights do I have as a California resident?
Under the California Consumer Privacy Act (CCPA), California residents have the right to request access to, correction of, and deletion of their personal data. To submit a request, say "Help" in the food ordering app, or contact our support team. We respond within 30 days.
How do I delete my data?
You can request deletion of the personal data we store for food ordering — your name, email address, order history, and voice recordings — by saying "Help" in the food ordering app, or by contacting our support team. We respond to deletion requests within 30 days. California residents have additional rights under the CCPA.