For any account update, technical issue, or general support request, say "Help" in the food ordering app — the voice assistant takes requests 24/7. You can also email our support team at support-voiceorder@soundhound.com.
How do I update my phone number?
To update the phone number used with your orders, say "Help" in the food ordering app, or email our support team at support-voiceorder@soundhound.com.
How do I update my email address or name?
Your name and email are the details we use for pickup and your receipt. To update them, say "Help" in the food ordering app, or email our support team at support-voiceorder@soundhound.com, and we'll take care of it.
How do I delete my account?
There's no separate food ordering account to delete. To remove the personal data we store for food ordering, see "How do I delete my data?" in the Data Privacy article.
The app has a bug or is crashing
Close the food ordering app and reopen it — that clears most temporary problems. If it keeps happening, say "Help" in the food ordering app, or email our support team with a short description and whether it happens every time.
The voice assistant is not responding
If the voice assistant is unresponsive, you can still place and manage orders directly in the food ordering app. If it stays unresponsive, email our support team at support-voiceorder@soundhound.com and mention roughly when it happened.
I cannot complete my order in the app
If an order won't go through, first check that a payment method is set up — say "Update my payment method" and scan the QR code to add or change one. If it still doesn't work, say "Help" in the food ordering app, or email our support team.
How do I contact customer support?
Two ways: say "Help" in the food ordering app in your car and the voice assistant will take your request, or email us at support-voiceorder@soundhound.com.