For all the issues below, you can report it directly through your voice assistant, or submit a request via Help Center to our support team at support-voiceorder@soundhound.com.

Missing or incorrect item
You can report this directly through your food ordering application voice assistant, or submit a request via Help Center with a description of the issue and, if possible, a photo. Our team will review and resolve your case. [Report An Issue]

My food quality was not acceptable
You can report this directly through your in-car voice assistant, or submit a request via Help Center with details and optionally a photo. Our team will review and respond.

My order was not ready at pickup
Please allow a 5–15 minute buffer as restaurant prep times may vary or unpredictable delays may occur. If your order is still not ready or cannot be located, you can report this through your voice assistant or contact support directly via Help Center.

I never received my order
You can report this through your in-car voice assistant, or submit a request via Help Center with all relevant details. Our team will review and respond.

My order was extremely late
You can report this through your in-car voice assistant, or submit a request via Help Center and our support team will review it.

The restaurant was closed when I arrived
You can report this through your in-car voice assistant, or contact support directly via Help Center for assistance.