For any of the issues below, the fastest way to get help is to speak with the restaurant staff — they can resolve most issues on the spot. Alternatively, you can reach our support team through the voice support assistant (link in your receipt email) or by emailing support-voiceorder@soundhound.com.

Missing or incorrect item

Let the restaurant staff know — they can usually correct or replace the item on the spot. Alternatively, report the issue through the voice support assistant in your receipt email, or email our support team with a description and, if possible, a photo. Our team will review and resolve your case.

My food quality was not acceptable

Ask the restaurant staff — they can often replace the item immediately. Alternatively, report the issue through the voice support assistant in your receipt email, or email our support team with details and optionally a photo. Our team will review and respond.

My order was not ready at pickup

Please allow a 5 to 15 minute buffer, as restaurant prep times can vary. If your order is still not ready or cannot be located, ask the restaurant staff — they should be able to help you promptly. Alternatively, you can reach the voice support assistant through the link in your receipt email, or email our support team at support-voiceorder@soundhound.com.

I never received my order

Check with the restaurant staff first — they can look up your order and confirm what happened. If that doesn't resolve it, report the issue through the voice support assistant in your receipt email, or email our support team with all relevant details. Our team will review and respond.

My order was extremely late

Let the restaurant staff know — they can check your order status. Alternatively, report it through the voice support assistant in your receipt email, or email our support team, and they will review it.

The restaurant was closed when I arrived

This is the one case where restaurant staff won't be available, so report it through the voice support assistant in your receipt email, or email our support team, and we will assist you, including a refund if applicable.