If something's wrong while you're at the restaurant, the fastest fix is to speak with the staff — they can resolve most issues on the spot. You can also say "Help" in the food ordering app and the voice assistant will take your request, or email our support team at support-voiceorder@soundhound.com.
Missing or incorrect item
Let the restaurant staff know — they can usually correct or replace the item right there. You can also say "Help" in the food ordering app, or email our support team with the details, and we'll review and respond.
My food quality was not acceptable
Ask the restaurant staff first — they can often replace the item immediately. You can also say "Help" in the food ordering app, or email our support team with the details, and we'll review and respond.
My order was not ready at pickup
Restaurant prep times can vary, so please allow a 5 to 15 minute buffer. If your order still isn't ready or can't be located, ask the staff — they can usually help right away. You can also say "Help" in the food ordering app, or email our support team.
I never received my order
Check with the restaurant staff first — they can look up your order and confirm what happened. If that doesn't resolve it, say "Help" in the food ordering app, or email our support team with the details, and we'll review and respond.
My order was extremely late
Let the restaurant staff know — they can check on your order. You can also say "Help" in the food ordering app, or email our support team, and we'll review it.
The restaurant was closed when I arrived
If the restaurant was closed when you arrived, say "Help" in the food ordering app, or email our support team, and we'll make it right, including a refund if applicable.