If you notice an issue after leaving the restaurant, the fastest way to get help is right from your car — just say "Help" in the food ordering app and the voice assistant will take your request. You can also email our support team at support-voiceorder@soundhound.com. Please report issues within 72 hours of your order so we can review and resolve them quickly.
I noticed a missing or incorrect item after I left
Say "Help" in the food ordering app to report the issue, or email our support team with a short description. Our team will review and resolve your case.
My food quality was not acceptable
Sorry to hear that. Say "Help" in the food ordering app to report it, or email our support team with the details. Our team will review and respond.
I want to cancel my order
Cancellation is only possible before your payment is processed — once payment goes through, the restaurant starts preparing your order and it can no longer be cancelled. If something is wrong with your order, say "Help" in the food ordering app and our team will look at the options with you, or email our support team.
I was charged incorrectly
Say "Help" in the food ordering app to report it, or email our support team with your order details. We'll review the charge and correct it if needed. Corrections take 5 to 10 business days to appear on your statement, depending on your bank.
I could not pick up my order
If you couldn't get to the restaurant to collect your order, say "Help" in the food ordering app, or email our support team, and we'll help you sort it out.