If you notice an issue after leaving the restaurant, the fastest way to get help is right from your car — just say "Help" in the food ordering app and the voice assistant will take your request. You can also reach our support team through the voice support assistant (link in your receipt email) or by emailing support-voiceorder@soundhound.com. Please report issues within 72 hours of your order so we can review and resolve them quickly.
I noticed a missing or incorrect item after I left
Say "Help" in the food ordering app to report the issue. Alternatively, use the voice support assistant in your receipt email, or email our support team with a description and, if possible, a photo. Our team will review and resolve your case.
My food quality was not acceptable
Say "Help" in the food ordering app to report the issue. Alternatively, use the voice support assistant in your receipt email, or email our support team with details and optionally a photo. Our team will review and respond.
I want to cancel my order
Cancellation is only possible before your payment is processed. Once the payment has gone through, the order can no longer be cancelled, but you can request a refund — just say "Help" in the food ordering app, use the voice support assistant in your receipt email, or email our support team.
I was charged incorrectly
Say "Help" in the food ordering app to report the issue. Alternatively, use the voice support assistant in your receipt email, or email our support team with your order details. Our team will review the charge and correct it if needed. Please note that refunds take 5 to 10 business days to appear on your statement, depending on your bank.
I could not pick up my order
If you were unable to reach the restaurant to collect your order, say "Help" in the food ordering app, use the voice support assistant in your receipt email, or email our support team, and we will assist you.