If the voice assistant made a mistake, or your issue isn't covered elsewhere, we're here to help. Say "Help" in the food ordering app and the voice assistant will take your request, or email our support team at support-voiceorder@soundhound.com. We'll review your case and respond.
The voice assistant placed the wrong order
If the assistant misunderstood you and the order doesn't match what you asked for, say "Help" in the food ordering app, or email our support team. We'll compare what you said with what was ordered and get back to you — and we flag every case like this internally so the assistant keeps getting better.
I was directed to the wrong restaurant
First, check the address in your Order Details — the restaurant may have more than one location nearby. If the address on your order is wrong, say "Help" in the food ordering app, or email our support team, and we'll review and respond
My issue is not listed here
Just say "Help" in the food ordering app and describe what happened — we'll route it to the right person. It helps to have your order details ready: the restaurant, roughly when you ordered, and what went wrong. You can also email us at support-voiceorder@soundhound.com.